Privacy Policy

Effective Date: 17/12/2025 Solar Directory NSW ("we", "us", "our") is committed to protecting the privacy of individuals and businesses who use our website and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the website Solar Directory NSW (the "Website"), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and business information that is reasonably necessary to operate our solar services directory and connect customers with registered solar professionals.

1.1 Customer Information

When customers request quotes, submit enquiries, or seek solar-related services, we may collect:

Full name

Phone number

Email address

Property address or suburb

Property type (residential or commercial)

Job details (e.g. solar installation, repairs, upgrades, maintenance)

Electricity usage information (if provided)

Any additional information voluntarily submitted

1.2 Business Information

When solar businesses register or receive job leads through the Website, we may collect:

Business name

Australian Business Number (ABN)

Business address

Contact person name

Phone number and email address

Licensing and accreditation details (e.g. CEC accreditation, electrical licence)

Services offered

Service areas

Insurance details (where applicable)

Job acceptance and completion details

1.3 Automatically Collected Information

We may also collect non-identifying information such as:

IP address

Browser type and device information

Pages visited and time spent on the Website

Cookies and similar tracking technologies

2. How We Use Information

We collect and use personal and business information for purposes including:

Connecting customers with suitable solar service providers

Matching jobs with registered solar businesses

Facilitating job enquiries, quotes, and communications

Verifying customer and business details

Improving our services, website functionality, and user experienceSending service-related communications

Complying with legal and regulatory obligations

We only use personal information for purposes that are reasonably expected or directly related to the services we provide.

3. Disclosure of Information

We may disclose personal or business information:

To registered solar businesses for the purpose of quoting or completing requested jobs

To customers when businesses respond to job enquiries

To third-party service providers who assist us in operating the Website (e.g. hosting, analytics, CRM systems)

Where required or authorised by law

We do not sell personal information to third parties.

4. Storage and Security of Information

We take reasonable steps to protect personal and business information from misuse, loss, unauthorised access, modification, or disclosure.

These measures may include:

Secure servers and encrypted connections

Access controls and authentication systems

Limiting access to authorised personnel only

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal and business information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Access and Correction

You have the right to request access to, or correction of, personal information we hold about you.

Requests can be made using the contact details provided below.

We will respond within a reasonable timeframe.

7. Wix Platform, Cookies and Analytics

This Website is hosted and operated using the Wix.com platform. Wix provides us with the online infrastructure that allows us to operate our services, including forms, databases, analytics, and secure hosting.

Wix may collect, store, and process certain information on our behalf, including personal information submitted through forms and technical data such as IP address, device information, and browsing behaviour.

The Website uses cookies and similar tracking technologies provided by Wix and its integrated services to:

Enable core website functionality

Maintain security and prevent fraud

Analyse website traffic and user behaviour

Improve performance and user experience

You can manage or disable cookies through your browser settings.

Disabling cookies may affect some Website features and functionality.

8. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and we encourage users to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Continued use of the Website constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us at Solar Directory NSW Email: info@solardirectorynsw.com

This Privacy Policy applies solely to information collected through the Solar Directory NSW website and related services.